Day Technician Service

The Day Technician Service is designed to meet the basic needs of a school in terms of providing direct on-site support. The core service offered is as follows:

Housekeeping and Maintenance Tasks

• Microsoft updates on servers and unused PCs (including latest service packs).
• Analysis of event viewer logs / investigation of any subsequent problems /deletion of logs.
• Defragmentation of the servers and unused workstations - however, this will interrupt the service and should be conducted outside of core times on request (i.e. schools holidays).
• Deletion of temp internet, *.tmp files.
• Antivirus update check and as necessary install updates.
• Check server backups and clean drives.
• Restore checks for backup integrity.
• Check available space on server shared drives.
• Health check of server hard drives.
• Check network / CPU / memory performance on servers and available workstations.
• Delete old user accounts / add extra users, inc email, where necessary.
• Check software versions and licenses subject to audit.
• Tidy switch cabinets / label as necessary.
• Update asset register and initial audit.
  Installation of software on individual PCs not part of an installation.

Blocks of days can be purchased and drawn down as single days throughout the year.

Note: Technician days will need to be confirmed with our service department. Please note that the same day per week cannot be guaranteed and on occasions there may be a change in the technician allocated to account for illness, leave or other unforeseen diversions that may occur from time to time. A day constitutes 6 hours on-site time to account for travel time.